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Privacy Policy

Red Squirrel Tours is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our coach services or visit our website. By using our services or accessing our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

1.1 Information You Provide:

  • Contact information (such as name, email address, phone number, and postal address).

  • Payment and billing information.

  • Passenger information (if you book tickets for others).

  • Feedback and communication you provide to us.

1.2 Automatically Collected Information:

  • Usage information (such as IP address, browser type, device type, and operating system).

  • Log data (including details of your interactions with our website and services).

  • Cookies and similar tracking technologies (for more information, see our Cookie Policy).

 

2. How We Use Your Information

We may use your personal information for the following purposes:

2.1 Provide and Improve Services:

  • Process bookings and reservations.

  • Provide customer support and respond to inquiries.

  • Improve our services and website functionality.

  • Customize and enhance your experience with us.

2.2 Marketing and Communications:

  • Send promotional offers, newsletters, and other marketing communications with your consent (you can opt-out at any time).

  • Notify you about important service updates and changes.

2.3 Legal and Safety:

  • Comply with legal obligations.

  • Investigate and prevent fraud, security breaches, or illegal activities.

  • Protect the rights, property, and safety of our customers and the public.

 

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

  • With service providers who assist us in providing our services (e.g., payment processors, customer support).

  • With our business partners for marketing and promotional purposes (only with your consent).

  • When required by law or in response to a legal request.

  • To protect our rights, privacy, safety, or property.

  • In connection with a merger, sale, or acquisition of all or part of our company (your information will remain subject to this Privacy Policy).

 

4. Your Choices

You have choices regarding the collection and use of your personal information:

  • You can update or correct your personal information by contacting us.

  • You can opt-out of receiving marketing communications at any time.

  • You can delete cookies from your device or adjust your browser settings to refuse cookies (please note that this may affect website functionality).

 

5. Security

We use reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

 

6. Children's Privacy

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us, and we will take appropriate steps to delete it.

 

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the "Effective Date" will be updated accordingly. We encourage you to review this Privacy Policy periodically.

 

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Red Squirrel Tours 07754 993075 info@redsquirreltours.com

Thank you for trusting Red Squirrel Tours. Your privacy is important to us, and we are committed to safeguarding your personal information.

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